Terms of Service

1. Acceptance of Terms

By accessing or using Mediora, you agree to be bound by these Terms of Service. If you disagree with any part, please do not use our services.

2. Eligibility

You must be at least 18 years old to use Mediora. By using our services, you represent that you are 18 or older.

3. Our Services

Mediora provides:

• AI-powered over-the-counter (OTC) medicine recommendations based on symptoms
• Prescription image scanning and medicine identification
• Online ordering and delivery of medicines

We do NOT provide:

• Medical diagnosis or prescription services
• Emergency medical advice
• Treatment for serious or life-threatening conditions

4. Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account
• All activities that occur under your account
• Providing accurate and complete information
• Notifying us immediately of any unauthorized use

5. Orders & Payments

• All orders are subject to availability and confirmation
• Prices are subject to change without notice
• Payments are processed securely via Razorpay
• We reserve the right to refuse or cancel any order
• Prescription medicines require a valid doctor's prescription

6. Delivery & Returns

Please refer to our Refund Policy for detailed information on returns, refunds, and delivery timelines.

7. Prohibited Uses

You agree not to:

• Use our services for any illegal purpose
• Attempt to bypass our security measures
• Upload false or misleading information
• Reverse engineer any part of our platform
• Use our AI for medical diagnosis or emergency situations

8. Intellectual Property

All content, trademarks, and intellectual property on MedAI belong to us or our licensors. You may not reproduce, distribute, or create derivative works without permission.

9. Limitation of Liability

To the maximum extent permitted by law, Mediora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Indemnification

You agree to indemnify and hold Mediora harmless from any claims arising from your violation of these Terms or applicable laws.

11. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City].

12. Changes to Terms

We may modify these Terms at any time. Continued use of Mediora constitutes acceptance of the modified Terms.

13. Contact

For questions about these Terms: legal@mediora.fit